Tuesday, October 18, 2005
customer service shit.tell me, what is seriously wrong with customer service in singapore these days? other than not smiling when you enter the shop and ignoring you when u're asking a question, they suck at tele-communicating.
i called this courier company.. this company has put up lots of commercials on tv, in which their commercials are all very tacky and is inscribed deep in your brain. anyway, i asked them for their rates. before i even finished my question, the girls (i called twice) said,"please check our website at www.xxxxx.com.sg/rates" fuck shit. know what? the page is INVALID. there ain't such a page. what's wrong with these people. and my boss called... same response. and she aint one who can tolerate bad service. she said "you don't even wanna listen to what i have to say. in that case, i won't wanna tlak to you." and that girl on the other line hung up the phone. oh boy... i really hate such people.
i called this airline service.. and it's suppose to be a service line catered for the previledged customers. because i don't have any details and i was to help my mum get some details... i told her i didn't have any details. and she kinda thought i was stupid or somethin. she didn't even bother to look for other details like maybe my membership number. SHE DID NOT EVEN BOTHER! that's really atrocious, i dare say. rejecting whatever help she would have been able to give me. she was speaking in a really frustrated tone - she sounded like she wanted to pick up a fight. i had to tell her " i don't have any information. but can't you just check from my membership or whatever?" then she just checked. brainless bitch. they say when you don't wanna help, you will not do anything that will help. it's god damn true.
and i hate to state the fact that all 4 of the above are malays. something to comfort myself - an hungry man is an angry man. but of course... the courier service thing didn't happen during the fasting month. serious. i've never come across any chinese who speaks irritably on service hotlines. of course i've came across friendly malay customer service officers, like the one at UPS. i was new.. and she didn't mind bringing me through the procedures. she did it really patiently. i asked lots of questions. and she didn't sound irritate a single bit. why can't they just be courteous, ever so willing to help and all? CAN'T THEY BE PATIENT??!!! not everyone is familiar with everything. there are bound to be first timers. why cant they just reach out and guide that person? isn't that what service is all about? i can't help but shake my head. i am truly disappointed.
Dreamed a PuRpLe
DrEaM
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10:22
